Question 1

How long does shipping take?

Accepted Answer

Most UK orders arrive within 3–7 working days, and shipping is free on all UK orders for a limited time, with no minimum spend. Need an update on where your order is? Email hello@homecrackers.com and we'll check it for you.

Question 2

What's your returns policy?

Accepted Answer

We offer 30-day easy returns on unused items in their original packaging. If something arrives faulty, contact us and we'll make it right with a replacement or refund.

Question 3

Where do you ship?

Accepted Answer

We currently ship across the UK, with selected international destinations at checkout. Shipping options and any duties are shown before you pay.

Question 4

How can I track my order?

Accepted Answer

Email hello@homecrackers.com with your order details and we'll tell you exactly where your parcel is. We aim to reply within one working day.

Question 5

Are your products covered by a guarantee?

Accepted Answer

Yes — every product is covered by our 30-day satisfaction guarantee on top of any manufacturer warranty. If you're not happy, we want to hear from you.

Question 6

How do I get in touch?

Accepted Answer

Email us at hello@homecrackers.com or use the contact form — we aim to reply within one working day.