Shipping Policy

Thank you for shopping at Homecracker! We are committed to delivering your orders efficiently and ensuring a smooth shipping process. Please read the following shipping policy to understand how we handle shipping:

1. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during such times.

2. Shipping Methods:

  • We partner with trusted shipping carriers to ensure reliable delivery of your orders.
  • Shipping methods available may vary depending on your location and the item purchased.
  • Our standard shipping methods include [list shipping methods, e.g., standard shipping, express shipping, etc.].

3. Shipping Times:

  • Estimated shipping times vary depending on your location and the shipping method selected.
  • Typically, orders within UK may take 5-7 business days for delivery.
  • International orders may take longer, with shipping times ranging from 7-12 business days depending on the destination.

4. Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
  • You can use the provided tracking number to track the status of your shipment online.

5. Shipping Fees:

  • Shipping fees are calculated based on the shipping method selected and the destination of the order.
  • Free shipping may be available for orders exceeding a certain purchase amount. Please refer to our website for current promotions and offers.

6. Customs and Duties:

  • International orders may be subject to customs duties, taxes, and other fees imposed by the destination country.
  • Customers are responsible for any customs charges incurred. We recommend contacting your local customs office for more information.

7. Shipping Restrictions:

  • We currently ship to USA, UK, and Canada. If your country is not listed, please contact us for further assistance.
  • Some items may be restricted from international shipping due to legal or logistical reasons. We apologize for any inconvenience this may cause.

8. Order Tracking:

  • You can track your order status at any time by visiting the "Track Order" page on our website.
  • If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact our customer support team. We're here to help!

9. Shipping Address:

  • Please ensure that your shipping address is accurate and complete to avoid any delays or mis-deliveries.
  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Order Changes and Cancellations:

  • Once an order has been placed, changes or cancellations may not be possible due to our fast order processing system. Please contact us immediately if you need to make any changes to your order.

11. Lost or Damaged Shipments:

  • In the rare event that your order is lost or damaged during transit, please contact us immediately.
  • We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.

12. Holiday Shipping:

  • During holidays or peak seasons, shipping carriers may experience delays beyond our control. We recommend placing your orders in advance to ensure timely delivery.

13. Returns and Exchanges:

  • Please refer to our Returns & Exchanges Policy for information on returning or exchanging items purchased from our store.

14. Contact Us:

  • If you have any questions or concerns regarding our shipping policy or your order, please feel free to contact our customer support team. We're here to assist you!


Business Address: 167 - 169 Great Portland Street London. W1W 5PG